Shipping

⚠ ⚠  COVID 19 Delay  ⚠ ⚠

Shipping times to Melbourne and Victoria are currently being affected by Stage 4 restrictions. Most customers in these areas can expect shipping delays of 2 business days extra and some more than this. We apologise for the inconvenience and are working with our freight partners to try to get customer orders delivered as quickly as we can! 

 

Standard delivery

How much does shipping cost?

Good news: it's free to most metro and major regional areas in Australia when you spend over $49. 

For orders under $49, the cost of shipping will depend on the weight of your order and your location. But don't worry- you'll be able to see this on the checkout page prior to payment.

How long until you post my order?
We do our very best to post all orders within 1 business day of receiving your cleared payment. During busy times (after a weekend, long weekend or holiday), it may take 2 days to process your order.

When can I expect my order?

We ship all orders from our warehouse in Perth, so in most metro areas of major cities, you can expect your order within 5 business days.

Outside of these areas, you can expect your order any time from 5 business days after the time of dispatch.

International shipping (outside Australia)
We currently also ship orders out side of Australia and will only send international orders with tracking. 

Please note that in some countries (like the UK) there may be extra customs duties to pay. Pet Parlor is not liable for these extra charges and we will not accept "return to sender" returns where a delivery has been refused for any reason.